Our aim is to give you peace of mind and stress free enjoyment of your property and home.

You can expect from us:

• Reliability and integrity in our keyholding and property management service.
• A contract to suit your individual needs and requirements. There is no “one size fits all” at Your Key Concierge.
• Full liability insurance.
• Your keys to be kept secure and not be identifiable to your property. The security of your home is of paramount importance.
• 24 hour emergency cover. Our normal working hours are weekdays 0800 to 1700, calls will be replied to outside of these hours.
• Letters replied to within 48 hours.
• Emails replied to within 24 hours.
• A same day reply if you leave a telephone message.
• Detailed invoices with a breakdown of time and expenses.
• Should you request it, proof of liability insurance from our trusted contractors.
• To represent your interests in a professional manner when dealing with contractors or agencies.
• A “no quibble” termination of contract subject to one month’s notice.

We would expect from you:

• To keep us updated of any relevant changes to your property eg alarm codes, locks, change of occupancy.
• Reasonable notice, preferably within normal working hours, of any additional work you wish to be carried out.
• Prompt settlement of accounts.